Gozoop Wins Customer Service Mandate For OPPO
OPPO, the Chinese telecommunications giant, has been creating quite the uproar in the global smart device market ever since the advent of their first smartphone, Smiley Face, back in 2008. They have come a long way since then, pioneering technology and making cutting edge technology available to masses at a reasonable price.
A multi-agency pitch ensued for their customer service mandate which was bagged by Gozoop, a digital-first marketing agency. As part of this mandate, Gozoop will establish a dedicated Omni-channel consumer experience team (CET), that will be responsible for the handling of key customer support roles like monitoring online gossip around the brand, handling queries and complaints and providing resolutions for the same, boosting positive stories and advancing actionable insights for the brand.
After this worthy victory, Ahmed Aftab Naqvi, CEO and Co-Founder of Gozoop, said, “In today’s ever-evolving world, customers look to the digital platform to engage with their favourite brands. With our always-on and alert team, we look forward to helping Oppo leverage digital to its maximum potential.”
Premkumar Iyer, their National Operations Head, added, “We are thrilled to have Oppo on board. Both Oppo and Gozoop believe that the consumer should be at the centre of everything we do. This same philosophy is what will make us set new benchmarks for online customer service and generate great consumer success stories.”
Gozoop’s client portfolio boasts of several big-name brands like Aldo, KKR, IIFA, Dell, Beardo, Taj, Asian Paints, Tata Steel, Gold’s Gym, Pantaloons and Viacom18 among others.